2p Forum – Session 7 ‘How do you train a community manager’ and ‘If you had 7 days to train a cohort of 20 community managers, how would you do it?’
What is a community?
What is a community manager? What characteristics are needed?
Build relationships, communication still, leverage relationships, support, marketing,
What values does the company want to bring through the community? Empathy, love, compassion
Help people build reputation and status through development dependent upon their phase of engagement.
Motivations to be a community manager:
1. Build relationships
4. Sharing knowledge
4. business and
Crash course in training?
How to convert a volunteer to community manager.
4 Factors in an organization:
Important to remember with communities regardless if manager or contributor:
1. Be inclusive, not exclusive
2. Capture outcomes of a community
Take an opportunity to share how a community grows explaining the broad overview and know who is who and what they do.
‘Buzz in communities’ book to find