The reason behind this session was to share experience on how to help influencers growth in your community.
Rough bullet points:
- building personal relationships with contributors makes them more confident
- budget, send people to events, events just for people who do the same thing
- in ubuntu: lots of local teams organize events, often left on their own
- communities are fine on their own, do less management, give them the responsibility, offer help when they need it
- provide good content, make it easy to work a certain way
- ways to thank contributors: send stuff, invite to events
- find out what they want: learn stuff? get a job? "higher purpose"?
→ ask them what their motivation is
- point out role models to newcomers
- Do care about intrinsic/extrinsic motivations
- acknowledge people - important to point out great work, not people individually/personalities
- "it's the contribution, not the contributor"
- don't get hung up on rockstars - change the story from "rockstars" to "great stuff that's happening"
- disheartening to people who are not rockstars
- support people who already love sharing knowledge, who are motivated by intrinsic means
- ubuntu donations fund: not that much money available, how to make people feel appreciated?
→ personal relations, invite them to dinner, personal communication
- how to make contributors advocates?
- some mentoring experiences
- customer success day: people come together to share what works well for them
- user groups: develop organiser team, encourage to bring in more junior people
- hard to encourage some people to do mentoring
→ tell them: "I know you care about the project, think of the long term goals"
- make mentoring quite prestigious
- sometimes gamification works, but it depends on the community
- for mentors it's important to understand that they do a great job
- Try to build an "even if you don't need it, you still do it" product (mobile phone, facebook, ...)
- make groups like that ^
- are these groups self-identifying
- affinity groups stronger by having more similarities (timezones, interests, etc.)
- don't get too homogenous, stay diverse - makes group better
- the Glue project
- gamification - be careful what you measure, often doesn't measure quality
- accountability between groups - make groups depend on each other
- follow-up communication
- finding out leadership issues:
- community surveys: create opportunities, encourage talk, help find out issues