Opensource.com launched a community moderator program with 4 volunteer community members in January 2013 and have grown that to 10 contributors who write at least once a month. More details and perks about the community moderator program can be found at: http://opensource.com/community-moderator-program
Mozilla Reps program – standard operating procedures; access to swag and budget requests for their events; invitation to summit (every other year); MozCamp volunteers and employees sharing whats coming next; Five Mozamps on each continent
Chef – for meet-ups trying to track what’s happenign with meet-ups; pairing a person from Chef with the meet-up; cover meet-up.com fees; giving them $100 per meet-up to help cover costs; Instead of doing a Chef specific meet-up, asked them to do a meet-up on DevOps (makes it more community building)
Puppet also trying to start user groups as well; but don’t want to redo what Chef is already doing. For their meet-ups they build up their community members to lead the
How do you find someone willing to run a meet-up?
Empowering people at my company that are customer facing to help identify people willing to host a meet-up.
How do we identify new people?
Describe points and badge system
Puppet is building a dashboard to help identify participation.
Mozilla looked at people who were running launch parties on their own. Look at people who are filing a bug.
Simple things we all do to engage community.
- Welcome email (or in-person welcome at an event)
- Value assessment, why someone has joined, wants to participate
- Help people find their why; if it’s a good fit
- Use the words Thank you – not used enough!
- Covering expenses for people to attend events – allows them to have in-person meetings and face-to-face time with other community members
- Helping to create communities and not attach it to your brand
- Sending t-shirts/swag
- Find a community where they are (not start new ones)
- Online meet-ups – find the topics that people wants to learn about and connecting source matters experts to present
- Hand-written letters
- Koha – global celebration day
- Thanks every contributor who contributed code
- Sticker advocacy – send people a sticker at the beginning | awkard
- Shout-outs: newsletter, blog, social media
- Community outreach group; program for teens, program for people who only answer questions, Identifying experts on certain topics
- Rise and start boot-camp – holding weekly office hours, invite them to a hangout, program manager explains the program, then they get a product specific hangout invitation
- Community spotlights on newsletters, homepage, emails, etc.
- Social media – tag people, post pictures (but get permisison)
Is there a critical mass to form a community?
Communities come in all shapes and sizes.
How to scale some of these one-on-one touches?
Using SWAG centers to get stuff out to the masses. Add some other ideas.
One key value we provide as community moderators is to play match maker
- Sander Potjer
- Tamara English
- Chris Wong
- Mike Jang
- Anna Ravenscroft
- James Sarino
- Mary Thengvall (and Ember)
- Roland Smart
- Kara Sowles
- Patrick Mason
- Rick Vanderiffe
- Aria Joughin
- Ashley Serina
- Dave Lester