It doesn’t seem like there is much alignment across companies concerning which departments Forum Moderators fall under, and what Job Titles and Job Descriptions are used. I’m currently working on an effort to align the Job Titles we use in-house for our Forum Moderators at Symantec and am very interested in hearing what everyone else is using at other companies.
This is the job description we use for the Regional Community Manager:
Regional Community Manager
Moderate all new content on the regional Norton Community Forum on a daily basis. Ensure the Participation Guidelines and Terms of Service are being adhered to and if they are not, take appropriate action to remedy the situation which include moving and removing forum messages, deleting spam, editing inappropriate content, and ensuring private customer information is not publicly visible. Foster an open, friendly, vibrant, and supportive community of Norton users. Monitor the forum for emerging product issues. Notify the appropriate team members when new issues are found. This may include troubleshooting defects, technical writing, submitting defects in an internal defect tracking system, and working directly with Product Engineers. Translate identified content from the English forum into the regional language.
Which Job Titles/Descriptions do you use?