Keynoter: Tessa Mero
Developer Evangelist, Cisco
Has been a teacher, mentor
Encouragement. Example: bringing back a person who had dropped away for a while. He seemed impressed that somebody noticed he had stopped contributing; soon he started up again.
Follow through: if you make promises, keep them.
Take charge: step up and offer to do things yourself.
Transparency: critical to maintain trust and faith in you. For instance, Joomla! does public reports, including financial reports, public mailing lists, announcements. Heard elsewhere: “Power is gained by sharing knowledge, not hoarding it.”
Effective communication. OK for people to disagree, so don’t get offended. Remember that English is a second language for many people. Check what they mean before taking offense. Good to go out together with people to form bonds. You can disagree while remaining friendly.
Say thank-you. Pumps up motivation.
Be positive, even when acknowledging problems with the organization.
Create a culture of respect. Be a model for respect for each other, and others will pick it up. If you don’t, people will disappear from the community.