May be too late for your post, Jason, but just in case …
Key themes emerging or being more deeply explored: Empathy, empathy, empathy. I like to phrase it as make fewer assumptions, ask more questions. Speak less often, listen actively and with greater intention.
We community managers are grappling ever more with the implications of being welcoming and inclusive to an incredibly diverse global group of human beings. There are so many factors in play culturally that it’s difficult - but incredibly rewarding - to ensure that we meet everyone’s needs well.
If I can pontificate further and have it be useful for your article, please ping me.