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CLS16: How to help people inspire others

The reason behind this session was to share experience on how to help influencers growth in your community.

Rough bullet points:

  • building personal relationships with contributors makes them more confident
  • budget, send people to events, events just for people who do the same thing
  • in ubuntu: lots of local teams organize events, often left on their own
  • communities are fine on their own, do less management, give them the responsibility, offer help when they need it
  • provide good content, make it easy to work a certain way
  • ways to thank contributors: send stuff, invite to events
  • find out what they want: learn stuff? get a job? “higher purpose”?
    → ask them what their motivation is
  • point out role models to newcomers
  • Do care about intrinsic/extrinsic motivations
  • acknowledge people - important to point out great work, not people individually/personalities
  • “it’s the contribution, not the contributor”
  • don’t get hung up on rockstars - change the story from “rockstars” to “great stuff that’s happening”
    • disheartening to people who are not rockstars
  • support people who already love sharing knowledge, who are motivated by intrinsic means
  • ubuntu donations fund: not that much money available, how to make people feel appreciated?
    → personal relations, invite them to dinner, personal communication
  • how to make contributors advocates?
  • some mentoring experiences
  • customer success day: people come together to share what works well for them
  • user groups: develop organiser team, encourage to bring in more junior people
  • hard to encourage some people to do mentoring
    → tell them: “I know you care about the project, think of the long term goals”
  • make mentoring quite prestigious
  • sometimes gamification works, but it depends on the community
  • for mentors it’s important to understand that they do a great job
  • Try to build an “even if you don’t need it, you still do it” product (mobile phone, facebook, …)
  • make groups like that ^
  • are these groups self-identifying
  • affinity groups stronger by having more similarities (timezones, interests, etc.)
    • don’t get too homogenous, stay diverse - makes group better
  • the Glue project
  • gamification - be careful what you measure, often doesn’t measure quality
  • accountability between groups - make groups depend on each other
  • follow-up communication
  • finding out leadership issues:
    • community surveys: create opportunities, encourage talk, help find out issues
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