A community of technology community managers, leaders, and builders.

CLS16: Managing Your Community Are you a benign dictator? Fly on the Wall? Something Else?

    How do you operate within your community
  • Dictator not conducive for forums or things.
    • Not advocating to that. Very strict parameters.
    • </ul
    • Benign dictator - post the rules and jump in when people
      • Will edit the tags, SEO is important and to keep the parameters strict for title. Community gardening.</li
      • Want to do the minimum amount of interference to keep
      • </ul
      • Fly on the wall - no management really
      • No good or bad depends on how the community decides how they want to organize.
      • How do you engage the high performers to bring the newbies forward?
        • Give high performances more power. Identify, Empower and Ask.
        • Moderators and admins. 4 levels of moderators and the more they do you can elevate them.
        • Steps and stage people.
      • Transparency
        • Helps to give you credibility
        • When you break rules you can cite the rules and people really appreciate it.
        • Self-moderating, have moderators who know the rules and being able to enforce them increases their commitment to community
      • How do you create engagement? Points for certain things they don’t matter but people take it seriously as a reputation and status.
      • How do you identify an admin?
        • How do you continually engage those nodes?
        • What value can you give them?
        • How formal do you make the delegation? Where is the company in that hierarchy?
        • Where do you view the community leader for the content standpoint? Should you be introducing content?
      • Seeding content to enhance engagement
      Key Takeaways
    • Ensuring that the community retains authenticity, personality and a free place for discourse. Safe and transparent is the starting point. Afterwards, its defining how you balance your corporate strategy with community benefits.
    • Balance that needs to be offered between discipline and enforcing within the community.
    • When to identify and terminate toxic members (trolls) it’s always tough so you must weigh the cost/benefit.
    • Taking a disproportionate amount of your time. List the rules and stick to them but it’s always tough.
    • You have to know when to pull the trigger on disruptors/trolls
    • Fundamental and overarching policy: Don’t be an asshole.
    • Don’t need a title to be a leader, got rid of titles “core contributor” in the projects. Everyone can help the community grow. Make a distinction privately but don’t give labels.
    • The value of private vs public benefits to your power users and how that plays out for the community in general and whether it provides a better dynamic.
    • Imposter syndrome and dont want people to think they’re not doing enough and don’t want people working for the title instead of the labor of love.
    • Knowing the culture and what a good motivator is for their community. Have to identify what works for your community.
    • Examples in the field from how you set up the rules and promotions of people.
    • Hearing details into how people actually implement things
    • Encourage transparency within the community and encourage it in the community itself but forget to do it inside the company. You also must be transparent as the community leader or core team.
    • Community manager holding themselves to the same standards as the community. Have to praactice the same behaviors
    • Authenticity is what you have to do to be a good manager, lead by example and always encourage good behavior. Have to learn by doing.
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