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Community, project and product

This a very good article on opensource.org:

This article helped me in the past to explain to my manager the difference between a project, a product, a community user and a customer. And of course, there is some insight about their relationship, and common mistakes when people don’t understand community management in a technological environment.

While this article is related to open source, there is a lot to learn about relationship between a company and its community in general. And the most important: your community users are not always your customers.

Great piece, and by the one and only @stephenrwalli, a good friend and member of the forum. :slight_smile:

Thanks for the kind words. It remains one of the biggest problems I see. Somewhat related, and written during the HPE experience: An in-depth guide to turning a product into an open source project I’m not sure how “in-depth” it is, but it captures the other aspect of looking through the other end of the telescope.

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