A community of technology community managers, leaders, and builders.

Day 2 Session 8a: Building programs and other ways to engage your community

Opensource.com launched a community moderator program with 4 volunteer community members in January 2013 and have grown that to 10 contributors who write at least once a month. More details and perks about the community moderator program can be found at: http://opensource.com/community-moderator-program

Mozilla Reps program – standard operating procedures; access to swag and budget requests for their events; invitation to summit (every other year); MozCamp volunteers and employees sharing whats coming next; Five Mozamps on each continent

Chef – for meet-ups trying to track what’s happenign with meet-ups; pairing a person from Chef with the meet-up; cover meet-up.com fees; giving them $100 per meet-up to help cover costs; Instead of doing a Chef specific meet-up, asked them to do a meet-up on DevOps (makes it more community building)

Puppet also trying to start user groups as well; but don’t want to redo what Chef is already doing. For their meet-ups they build up their community members to lead the

How do you find someone willing to run a meet-up?

Empowering people at my company that are customer facing to help identify people willing to host a meet-up.

How do we identify new people?

Describe points and badge system

Puppet is building a dashboard to help identify participation.
Mozilla looked at people who were running launch parties on their own. Look at people who are filing a bug.

Simple things we all do to engage community.

  • Welcome email (or in-person welcome at an event)
  • Value assessment, why someone has joined, wants to participate
  • Help people find their why; if it’s a good fit
  • Use the words Thank you – not used enough!
  • Covering expenses for people to attend events – allows them to have in-person meetings and face-to-face time with other community members
  • Helping to create communities and not attach it to your brand
  • Sending t-shirts/swag
  • Find a community where they are (not start new ones)
  • Online meet-ups – find the topics that people wants to learn about and connecting source matters experts to present
  • Hand-written letters
  • Koha – global celebration day
  • Thanks every contributor who contributed code
  • Sticker advocacy – send people a sticker at the beginning | awkard
  • Shout-outs: newsletter, blog, social media
  • Community outreach group; program for teens, program for people who only answer questions, Identifying experts on certain topics
  • Rise and start boot-camp – holding weekly office hours, invite them to a hangout, program manager explains the program, then they get a product specific hangout invitation
  • Community spotlights on newsletters, homepage, emails, etc.
  • Social media – tag people, post pictures (but get permisison)

Is there a critical mass to form a community?
Communities come in all shapes and sizes.

How to scale some of these one-on-one touches?
Using SWAG centers to get stuff out to the masses. Add some other ideas.

One key value we provide as community moderators is to play match maker


  • Sander Potjer
  • Tamara English
  • Chris Wong
  • Mike Jang
  • Anna Ravenscroft
  • James Sarino
  • Mary Thengvall (and Ember)
  • Roland Smart
  • Kara Sowles
  • Ida
  • Jason
  • Patrick Mason
  • Manrique
  • Rick Vanderiffe
  • Kristina
  • Lola
  • Aria Joughin
  • Ashley Serina
  • Dave Lester
  • Alec
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